Privacy Policy

Welcome to Genuine Lubes. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our website, purchase our lubricant products, or engage with our services. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect several different types of information to provide and improve our service to you.

A. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Identity Data: First name, last name, and title.
• Contact Data: Email address, telephone number, billing address, and shipping address.
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
• Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

2. How We Use Your Information

Genuine Lubes uses the collected data for various purposes:

• To Provide and Maintain our Service: Including monitoring the usage of our Service.
• To Manage Your Orders: Including processing payments, shipping, and fulfilling orders for our lubricant products.
• To Provide Customer Support: To assist you with product selection, technical questions about oil specifications, and resolving issues.
• To Notify You about Changes: To inform you about changes to our Service or products.
• For Marketing Purposes: To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: These are necessary for the website to function properly, such as remembering items in your shopping cart.
• Analytics Cookies: These allow us to engage in web analytics to track the number of visitors and how they move around the site.
• Functionality Cookies: These are used to recognize you when you return to our website, enabling us to personalize our content for you.

4. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information with third parties in the following situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services (e.g., payment processing, shipping, analytics), or to assist us in analyzing how our Service is used.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Genuine Lubes, prevent or investigate possible wrongdoing in connection with the Service, or protect the personal safety of users of the Service or the public.

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data, including SSL encryption for transaction processing, but we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right of rectification (to correct inaccurate information).
• The right to object to our processing of your Personal Data.
• The right of restriction (to request that we restrict the processing of your personal information).
• The right to data portability (to be provided with a copy of your Personal Data in a structured, machine-readable format).

7. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Genuine Lubes
Email: support@genuinelubes.com
Phone: +92 (42) 35400557 | +92 (42) 35400558
Address: 99-S, Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore